Bob Behn understands performance measurement. Collecting the right data is key; but it’s only the first step. An effective leader uses that timely intelligence to deploy resources effectively, develop sound tactics, and follow up relentlessly. Through his classes, books, and reports, Behn eloquently explains how to move past data collection and develop an effective performance management system that can work across all kinds of public agencies.”

William J. Bratton
Police Commissioner
New York City