Contrary to what you might think, Bob not only wants your feedback but actually reads it (thought not necessarily instantaneously). So send your thoughtful analyses, insightful comments, clever rebuttals, brilliant ideas, and vicious personal attacks to
TheBehnReport@ksg.harvard.edu.
Driving change is hard. Behn’s The PerformanceStat Potential demonstrates that achieving important public purposes requires leadership commitment, a set of critical operational components, and designing a new way of working. These are hard to pull off, and even dangerous for a public executive...
