If you can't bring your entire leadership team to Harvard, bring Harvard to your team.
Bob Behn is prepared to bring a custom-designed version of his award-winning* executive-education program to your public agency or governmental jurisdiction. At the John F....
This is an excellent and ambitious book. It digs deeply into understanding how dedicated efforts at performance measurement can dramatically improve service quality in public agencies.At a superficial level, it’s a matter of getting the metrics right and tracking them in real time. But at a...
This is an excellent and ambitious book. It digs deeply into understanding how dedicated efforts at performance measurement can dramatically improve service quality in public agencies.At a superficial level, it’s a matter of getting the metrics right and tracking them in real time. But at a...