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May 2014: What Is Really Going On?

May 2015: Policy Design & Operational Capacity

May 2016: Delegating Both Responsibility and Discretion

May 2017: On the difference between Firing Poor Performers and Producing Results

May 2018: The Managerial Goldilocks Zone

May 2018: The Managerial Goldilocks Zone

May 2018: The Managerial Goldilocks Zone

Nov 2015: Lean Not Just About Cutting Costs

November 2003: Friendly Competition

November 2004: CitiStat

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