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July 2010: Getting People to Pay Attention to Details

July 2009: Leadership Is a "Generative" Activity

July 2008: Dashboards as Data Dumps

July 2007: The Underperformance Problem

July 2006: Obsessed With "Best Practice"

July 2005: Operational Theories

July 2004: Why Measure Performance?

January 2015: The Black Box of RTCs

January 2014: CDC's Winnable Battles

January 2013: Exit, Voice, but also Entrance

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